SOMEBODY HAS TO THROW LIGHT and check if wax plug is there, then it must be removed by ent Dr. but if flakes ,one can remove these by metallic probe after training and guidance. Ear drops should be best avoided unless wax is very hard ,which is not so common. Every day washing pinna and canal opening properly while taking bath and with positive -negative pressure building by pressing tragus is sufficient in majority. Discuss individual case with a ENT doctor.