In order to provide the best quality treatment to patients in need of unscheduled urgent treatment or treatment in an emergency, without disrupting treatment for patients with booked appointments, the practice has an in-hours emergency system:
Patients requiring emergency treatment will be seen within allocated time slots that are in place in the appointment book specifically for such treatment.
The emergency slots should be at the same time every day, at the end of each morning and afternoon session.
Any patient that contacts for requiring emergency treatment will be offered to attend the treatment in the next available emergency time slot.
One dentist only is responsible for the emergency treatment on any particular day.
The emergency time slots cannot be booked by patients in advance as it is not possible every time to plan to come in for an emergency appointment in a few days' time.
Patients are not allotted specific appointment times through the emergency period. All patients are advised to attend at the start of the emergency session, and it must be known that there may be a waiting period, dependent upon the numbers of patients and the relative severity of their symptoms.
Old patients will be made to resume seeing their usual dentist for the completion of any treatment required following the emergency care.
Patients requesting emergency treatment, who are unable to attend during the emergency session will be offered the next available appointment for the routine treatment which is suitable for them.
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