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Well your child may have shyness issues and if it becomes very pronounced, as in, she avoids looking up completely then you do need to get her help. Right now she is young and she can grow out of this behavior. You must encourage her to look up when speaking and never label her or embarrass her in public. You could actually talk to her about this behavior and find out what she is shy of. If you have too high expectations, or reprimanded her for not being good enough, or pointed out some short comings, she may use that to feel inadequate, especially in a social setting. She may also be afraid of older people and this intimidation may also have some history to it. First, you can ask her to look up when she speaks at home and help her become comfortable looking into familiar people’s faces. If you know that you had embarrassed her in the past and this is affecting her, apologize for the same and explain that you were too harsh perhaps, and rectify the issue or incident with some truth. You can ideally make her change in playful situations where the ease and comfort of the game will help her overcome her inhibitions. She must be given a lot of opportunities to play around with her peers. You may also check her behavior in school but very non-intrusively, and with the help of the teacher a lot of progress can be initiated. If there was any incident in the institution that contributed to this behavior then that can be looked at and some measures taken but it is to be very discreetly.
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