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Hi lybrate-user it's a long term muscle overuse and since it's not corrected from long time it has caused extra pressure to upper cervical/neck region which is causing dizziness. Once those muscles are released your mom neck pain will go afterwards. Neck and back pain are connected indirectly by muscles. So once the cause of pain is treated the pain will subside. Please go ahead with mild stretching of neck and than correcting her neck posture with very accurate and simplified exercises only. Hot water pack application will provide pain relief. You need to know the exact cause of pain so curing that will decrease the pain immediately get a text, audio or video consulatation. Will provide all the exercises and accurate diagnosis and treatment too. Regards.
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